Effective Date: 7/17/2022

Date Updated: 9/9/2025

Creekside Vitality, LLC values the trust and confidence of our customers. Even though it is necessary to collect accurate information about the customers for the highest quality of customer service, we are dedicated to protecting the privacy of all customers’ information.

Creeksidevitality.com privacy policy applies to all customers including past, current, and future customers. The policy refers to all information identifying you or your account as “personal information.”

Creekside Vitality, LLC will never sell your personal information to anyone. Except in special instances listed below, no personal information will be shared in any way without prior notification or consent from you. We promise to uphold the privacy policies and procedures as stated below. 

By submitting your information into any form on our website to receive a service from Creekside Vitality, LLC, you are consenting to allow us to collect, store, and process your personal information. Additionally, by entering your email or phone number into one of the forms or appointment registration, you are agreeing to possible email, text messages, or phone calls by a Creekside Vitality, LLC representative.

  1. Information That We Collect About Our Customers
  • The personal information we collect from you comes from information you supply to us in the registration process (whether written, electronic, or verbal), or in other forms you may provide to us. This information may include your name, date of birth, address, phone number, email addresses, or times to contact you.
  • Payment processing is through Pocket Suite. Please reference their policies.
  • “Cookies” are small text files consisting of coded information assigned to a computer’s browser. Cookies do not collect or transmit your personal information. Creeeksidevitality.com may also use cookies for administrative purposes, such as to maintain security on our site.
  1. Information Sharing and Distribution
  • Creekside Vitality, LLC will not sell personal information regarding our past, current, or future customers to anyone.
  • Creekside Vitality, LLC will not share personal information regarding our past, current, or future customers with anyone outside of Creeksidevitality.com, except as outlined below.
    • We may disclose information about current or former customers in order to cooperate with legal or regulatory authorities or pursuant to a court order or subpoena. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, resolve consumer disputes, perform credit/authentication checks, or for institutional risk control.
    • We may also disclose personal information as necessary to collect debts, enforce our legal rights or otherwise protect our interests and property.
    • Creekside Vitality, LLC uses third parties as a means to better operate for quality services’ these third parties may include our appointment and payment processor through Pocket Suite. Documents, files, and emails are done through Microsoft. Please refer to their privacy policies: Pocket Suite  Microsoft
  • We continue to evaluate our efforts to protect personal information and make every effort to keep your personal information accurate and up-to-date. If you identify any inaccuracy in your personal information, or you need to make a change to that information, please contact us so that we may promptly update our records.
  1. Information Security
  • Because Creekside Vitality, LLC is committed to protection of your personal information and to protecting your privacy, only authorized Creekside Vitality, LLC employees or agents will have access to your personal information. Sensitive material such as your payment information remains encrypted at our payment processor and is not accessible to Creekside Vitality, LLC employees or agents, with the exception of our billing department, which may access your information when needed for resolving billing problems, disputes, etc. All of our employees, affiliates and service providers are held to the highest standards of privacy and security.
  1. General Data Protection Regulations (GDPR)
  • In accordance with the EU General Data Protection Regulations, individuals whose information is processed by Creekside Vitality are granted the following rights:
    • Right to object
    • Right to erasure
    • Right to restrict processing
    • Right to data access and portability
    • Right of rectification
  • In accordance with these rights, at any time you may request to:
    • Have your information removed from our records
    • Prevent us from processing your information
    • View and have access to your information
    • Modify or update your information
  • To exercise these rights, simply email [email protected] with your request. We will respond to your request within 1 month of receiving it.

If this privacy policy changes you will be notified through the Creeksidevitality.com web site or via email. If you have questions relating to this policy, please email [email protected].